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Using workflow automation to reimagine a total healthcare experience

Mike Luessi, global head of healthcare and life sciences at ServiceNow, believes healthcare delivery must move beyond the hospital into the home.
July 25, 2022
04:09 PM

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Dubai Health Authority

The current state of Dubai’s healthcare digital transformation journey

By
Rachel McArthur
October 27, 2023
healthcare professional using a tablet

Onboarding of HIEs in the GCC – the physician’s perspective

By
Rachel McArthur
October 25, 2023
patient holding a smartphone

Beyond the pull cord: New app enhances in-patient communication

October 23, 2023

Bill Hudson
Embracing innovation on the quest toward excellent customer service
Brad Newton, Vice President of Information Technology Administration, Wellstar Health System
Meeting the needs of clinicians while modernizing information technology
Erik Zempel, Director of Performance and Improvement Management at University of Michigan — Michigan Medicine
Q&A: Leveraging technology to improve the customer experience
Doctor using a computer.
UnitedHealth Group relies on user-centered design approach to improve customer service
Doctor showing patient a tablet screen.
Balancing cybersecurity concerns with patient needs in an era of increased risk

Additional Resources

Healthcare: The smarter way to workflow
Healthcare: The smarter way to workflow
Customer operations in healthcare: Building blocks to transform patient experiences and minimize operational complexity
Customer operations in healthcare: Building blocks to transform patient experiences and minimize operational complexity
Community health systems supports the patient journey while saving millions with ServiceNow
Community health systems supports the patient journey while saving millions with ServiceNow
Customer service for healthcare: Improve patient and staff experiences with efficient service
Customer service for healthcare: Improve patient and staff experiences with efficient service
Orbita transforms nurse and patient hospital experiences with ServiceNow
Orbita transforms nurse and patient hospital experiences with ServiceNow
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