Experts warn of the dangers of implementing new software with old processes, merely seeking 'shiny things' and balancing ubiquitous buy-in with appropriate permissions.
ServiceNow
01:27 pm
September 23, 2019
Advocating for tech implementations, eliminating help desk constrictions and keeping clinicians more engaged at the bedside are crucial, says a panel of experts.
07:07 am
September 05, 2019
"We defined early on that the customer experience should be simple, correct, and direct, and be delivered with empathy, efficiency, and pride.”
03:59 pm
June 27, 2019
By creating a new engagement layer for agents, UnitedHealth was able to address workflow issues, making it possible for them to focus on customers more keenly.
07:07 am
June 24, 2019
Walking the fine line between optimal communication and regulatory compliance, IT must engage business leaders with the results of the risk assessments they routinely perform.
