Patient Engagement
The chapter looks at how individuals are engaging with their care to incorporate the patient's perspective into health equity initiatives.
Lynn Carroll, COO of HSBlox, discusses enterprise-level capabilities required for critical inputs into SDOH and other core processes, and the role of AI and machine learning to target the most vulnerable individuals.
Health plans can begin by collecting data on race and ethnicity from their members, says Leah Dewey, VP of clinical and consumer engagement operations at Cotiviti.
Socially at-risk patients need equity in their care. The HEI is to incentivize contracts for plans to perform better for these patients, says Christie Teigland, vice president of research science and advanced analytics at Inovalon.
Interoperability agreements between public health systems, along with centralized consent management for sharing healthcare and other data, are must-haves for advancing health equity, says Daniel Stein, president of Stewards of Change Institute.
DUOS uses large language models to leverage social determinants of health and enhance care-navigation access for Medicare beneficiaries. Feedback from platform users improves the artificial intelligence, said Karl Ulfers, cofounder and CEO.
According to dHealth Foundation director and cofounder Quy Vo-Reinhard, for regulators and users to keep up with emerging technologies like blockchain and smart contracts there needs to be an emphasis on education.
Sign language and other interpretation delivery methods are getting more tech-enabled, says Kathryn Jackson, VP of language operations at AMN Healthcare, who offers tips to help providers ensure patients with hearing difficulties receive proper care.
Aniket Singh Rajput, CEO and founder of Neuroglee, talks the scope of the mild cognitive impairment issue and how cognitive care-at-home technology can help.
"We can identify things earlier compared to when a human would see it," said Gil Margolin, CTP with Talkspace, which uses linguistic regression to analyze de-identified behavioral health messages and alert providers to patients at risk for self-harm.