Patient Engagement
The COVID-19 pandemic has caused unprecedented stress for healthcare organizations, along with strained finances and limited personnel. One of the main stresses on health systems has been the constant waves of demand for testing. The facilities most impacted have been those that are unprepared, understaffed and not optimized with consumer-focused...
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05:53 pm
January 25, 2022
Digital transformation continues to change the ways that healthcare organizations deliver services. Because of this, customer operations, or cooperation between departments to meet and exceed patient needs while boosting staff productivity and staying compliant with internal and external standards, has become more important than ever. According to...
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05:43 pm
January 25, 2022
Whether you’re a healthcare provider or payer, patients trust your organization with their health and well-being. So routine activities like scheduling appointments or asking questions about coverage should be as simple and painless for patients as possible. And to achieve that seamless level of care, healthcare organizations need to break...
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05:40 pm
January 24, 2022
In healthcare, prompt interventions can improve patient outcomes and save lives. New technologies, including mobile and voice apps, are now available to help healthcare providers meet patients’ needs quickly while controlling costs. Orbita, a team in Sydney, Australia, recently used ServiceNow products to develop OrbitaASSIST, a digital...
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05:35 pm
January 24, 2022
The COVID-19 pandemic has led to unprecedented shifts in healthcare and life sciences and has accelerated positive and permanent changes. However, organizations from providers to payers to life sciences companies are facing challenges around improving experiences and long-term outcomes for patients, members, clinicians, researchers and staff....
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05:56 pm
January 21, 2022
As healthcare has become increasingly consumerized, healthcare organizations (HCOs) need to focus on creating positive experiences along every step of the patient journey. The evolving nature of the COVID-19 pandemic means that providers should try to create optimal patient experiences by offering combinations of in-person and virtual care, being...
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05:53 pm
January 21, 2022
The COVID-19 pandemic forced healthcare providers to pivot to new ways of providing care, most notably telehealth and other technology-enabled care delivery. As the world moves gradually to a post-pandemic future, healthcare organizations need to stay competitive by continuing to build on those capabilities to extend care beyond traditional care...
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05:50 pm
January 21, 2022
As patients and clinicians navigate an increasingly digital healthcare system, there are many opportunities to streamline and personalize their experiences. Vishakha Sant, Global Head of Healthcare Provider Industry Solutions, ServiceNow, explains the importance of healthcare data models and how digital transformation can improve patient...
As healthcare and life science organizations invest in digital technology, they may be overlooking one critical area: patient documentation. When patients fill out paper forms that then must be manually input by staff, this can cause delays and introduce errors into the data. DocuSign’s paperless eSignature solutions for patient onboarding...
The COVID-19 pandemic forced many healthcare organizations to shift workflows to keep patients and staff safe. This has led to a reduction in revenue as elective procedures are postponed and organizations struggle with staff reductions and budget cuts. Many organizations are responding to these challenges by increasing their agility and...
