Even before the COVID-19 pandemic, violence against clinicians was a pressing concern for the healthcare industry – with violence about four times more prevalent in healthcare than in any other industry. The pandemic has added new stressors and exacerbated those already present, leading to an uptick in workplace violence against clinicians across the country.

Join host Mike Miliard as he talks to Jennifer Schmitz, president of the Emergency Nurses Association and chief nursing officer for Southern Maine Health Care, and Whitney Lloyd, VP of Customer Experience at Baxter International, about what strategies have worked for them in addressing workplace violence – and what digital tools have helped.

Learn how hospital leaders have addressed caregiver security:

• De-escalation training for caregivers across the organization
• Technological mitigation strategies like duress buttons that report locations of caregivers
• Building a culture in which caregivers can set expectations and support each other in patient care